Events Manager

As an Event Manager at The Tinsmith, your role is to manage the customer experience in our space, from first tour to last dance. We will look to you as our on-site leaders, ensuring that the same level of high quality service and attention to detail is being delivered for each and every event in our venue.

ABOUT US

The Tinsmith is downtown Madison’s premier wedding venue and was voted Best Southwest Wisconsin wedding venue in 2023 by Wisconsin Bride Magazine.  Combining original industrial character with modern & design-focused details, The Tinsmith was intentionally designed for weddings and can accommodate ceremonies, cocktail hours and receptions all onsite.  We host an average of 135 events per year and oversee full bar service, but do not provide onsite catering.  The Tinsmith provides a fun, supportive and fast-paced work environment.


GENERAL JOB DUTIES

Lead venue tours for prospective clients: This requires a friendly, approachable and professional demeanor, detailed knowledge of the venue and its policies, and the ability to confidently and consistently answer client questions.

Provide customer service to current and prospective clients: This role has regular interaction with clients that requires excellent communication skills via email and phone and the ability to convey detailed information in a clear, concise manner.  Ability to handle difficult conversations with professionalism and while remaining calm and positive.

Coordination of event-day details: Excellent attention-to-detail required, as this role will be responsible for working with clients and outside vendors to confirm critical event-day details while ensuring venue policies are being followed.  The ability to proactively anticipate potential problems & problem solve a solution before an issue arises is critical to the success of this position. 

Execution of events: This position will serve as the manager on duty during event days, requiring the ability to lead a team and to manage challenges as they arise in a professional, calm way. Event day duties include, but are not limited to: client interaction throughout the event, ensuring vendors are following venue policies, managing venue systems (lights, HVAC, A/V), maintaining venue cleanliness and orderliness, assisting with room flips throughout the event, bussing and washing glassware, and resetting and closing down the property after the event has finished.

Special projects and other duties as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES

Minimum 3 years of event-related or hospitality experience. Experience in the wedding industry is preferred. Bartending experience is a plus.

Must have experience leading a team and be confident in providing feedback to team members and ensuring service standards are met.

Must possess a high level of attention to detail, both in written communication and in person at the venue.

Must be self-motivated and an independent problem-solver that works well with limited supervision.

Must be dependable, have a positive attitude, friendly demeanor, and professional appearance.

Must possess excellent customer service and in-person communication skills, along with the willingness to go above and beyond to ensure an exceptional guest experience.

Ability to remain calm in stressful situations and handle customer conflict resolution in a confident and professional manner.

Ability to work on feet for a duration of 8 or more hours and lift 50+ pounds.

BENEFITS

Paid time off, health care stipend, 401(k) employer contribution and employer-funded retirement plan.

HOURS

Hours vary based on the venue’s event schedule.  Regular weekend and evening hours are required. The majority of events are held on Fridays, Saturdays and Sundays, while client tours and meetings are held on Wednesday and Thursday afternoons and early evenings.  Client correspondence may be completed remotely.

TO APPLY:

Email resume and cover letter to jessica@thetinsmith.com 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Tinsmith is an equal opportunity employer.  Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other characteristic protected by law.


Events Associate

As Events Associate at The Tinsmith, your role is to execute events within our space and ensure every client, guest, and vendor has a great experience.

ABOUT THE TINSMITH

The Tinsmith is downtown Madison’s premier wedding venue and was voted Best Southwest Wisconsin wedding venue in 2023 by Wisconsin Bride Magazine.  Combining original industrial character with modern & design-focused details, The Tinsmith was intentionally designed for weddings and can accommodate ceremonies, cocktail hours and receptions all onsite.  We host an average of 135 events per year and oversee full bar service, but do not provide onsite catering.  The Tinsmith provides a fun, supportive and fast-paced work environment.

GENERAL JOB DUTIES

  • Assist Events Manager with event day duties, included but not limited to: greeting guests, assisting vendors, maintaining venue cleanliness, setup and teardown, and cleaning and resetting the property after the event has finished. 

  • Assist bar staff with bussing glassware and washing glassware as needed 

  • Participate in venue hosted events, such as open houses and public events, as needed

  • Other tasks as assigned by Events Manager, Events Director and Lead Bartender 

KNOWLEDGE, SKILLS, AND ABILITIES

  • Must be a reliable, efficient, and able to follow direction

  • Must be able to remain calm in stressful situations and handle customer conflict resolution in a confident and professional manner.

  • Must be friendly, possess a positive attitude and be a team player 

  • Must have a professional appearance with an approachable presence 

  • Ability to work on feet for a duration of 8 or more hours and lift 50+ pounds

HOURS

This position is hourly, with primarily weekend and evening hours.  Flexible schedule for the right candidates, but must be willing to work at a minimum three 10 hour shifts per month.  Maximum hours available are around 20 hours per week, on Fridays and Saturdays.  

The schedule is based around our calendar of events.  Ability to grow and advance within the company.  

TO APPLY:

Email resume and cover letter to jessica@thetinsmith.com 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Tinsmith is an equal opportunity employer.  Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other characteristic protected by law.

bartenders/barbacks

The bar staff at The Tinsmith are crucial to ensuring the successful execution of our events and that our guests have an amazing customer service experience.

ABOUT THE TINSMITH

The Tinsmith is a 1925 Madison-original Trachte brothers warehouse building transformed into a stunningly unique wedding and event venue in downtown Madison. The Tinsmith opened in 2020 and offers over 9,000 square feet of open floor plan, 23’ ceilings, and a 1,000 square foot 4-season solarium. The venue can accommodate up to 500 guests, with an average wedding size of 175-200 guests. The Tinsmith holds on average 115 private events per year, and oversees full bar service but does not provide onsite catering.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Bartenders must have at least one year experience. No experience required for barbacks.

  • Must be reliable and dependable

  • Must be friendly, possess a positive attitude and be a team player

HOURS

Shifts are primarily on Friday and Saturday afternoons/evenings with occasional Sunday or mid-week events. Flexible scheduling, but must be willing to work at least 3 days per month. This position makes an excellent second job.

PAY

$15/hr + tips

TO APPLY:

Email resume and cover letter to jessica@thetinsmith.com 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Tinsmith is an equal opportunity employer.  Accordingly, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other characteristic protected by law.